Shipping Policy

Last updated:

 [15/10/24]

At Polkadot Official Brand, we are committed to delivering your order quickly and efficiently. Below is an overview of our shipping policies.

Shipping Destinations: 

We currently ship to all 50 states within the USA. International shipping is available to select regions. Please contact us at sales@polkadotofficialbrand.com for more details on international orders.

Processing Time: 

– All orders are processed within 1-3 business days after receiving your order confirmation.  

– Orders are not processed or shipped on weekends or holidays.  

– You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Rates & Delivery Times: 

– Shipping rates vary based on your location and the shipping method selected at checkout. Rates will be calculated and displayed at checkout.

Estimated Delivery Times: 

   – Standard Shipping: 5-7 business days

   – Expedited Shipping: 2-3 business days

   – International Shipping: 10-15 business days (subject to customs processing)

Please note that delivery times may vary depending on your location and any unforeseen delays with carriers.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through our carrier’s website.

Shipping Delays: 

While we strive to ensure timely delivery, shipping delays can occur due to unforeseen circumstances such as inclement weather, carrier delays, or customs processing for international orders. We are not responsible for delays caused by the shipping carrier, but we will do our best to assist you in tracking your package.

Customs, Duties, and Taxes

For international orders, any customs duties, taxes, or fees imposed during or after shipping are the responsibility of the customer. Polkadot Official Brand is not responsible for these additional charges.

Incorrect Shipping Information

Please ensure that all shipping details are entered accurately at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping information, please contact us immediately at sales@polkadotofficialbrand.com to make changes before your order is shipped. 

Lost or Stolen Packages

Polkadot Official Brand is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly. However, feel free to contact us at sales@polkadotofficialbrand.com for assistance.

Contact Us

If you have any questions regarding our shipping policy, please contact our customer support team at sales@polkadotofficialbrand.com. We are here to help ensure a smooth and satisfactory delivery experience.